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Challenge

Creating help content

  • 3 Tasks

  • 15 mins

You have been asked to create content that assists a customer service representative (CSR) with the Dispute Transaction process. The goal of the...

Challenge

Creating reports that combine data from multiple classes

  • 3 Tasks

  • 30 mins

The business partners in the Human Resources (HR) department have requested two reports.

The first report is to track the progress of candidate...

Challenge

Creating sales goals

  • 3 Tasks

  • 10 mins

Your company has set a sales target of 1 million USD for Q1 2021. Sales management has decided to set a quota of 100000 USD for each of the sales...

Challenge

Creating solutions and projects

  • 1 Task

  • 15 mins

Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...

Challenge

Creating users and roles

  • 4 Tasks

  • 10 mins

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Challenge

Creating Windows form and procedure automations

  • 9 Tasks

  • 45 mins

The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...

Challenge

Creating work status values

  • 3 Tasks

  • 10 mins

Recruiters require a way to quickly differentiate candidate cases during the Interview stage. To clarify reporting on candidate cases, recruiters have...

Challenge

Customizing a dashboard

  • 3 Tasks

  • 15 mins

The Service Request Microjourney allows customers to submit requests for roadside assistance services. Customers indicate the type of service...

Challenge

Customizing a harness

  • 2 Tasks

  • 20 mins

Based on feedback from end users, the vice president of Human Resources requests a change to how information is displayed in the Case Worker and Case...

Challenge

Customizing a portal

  • 2 Tasks

  • 10 mins

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

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