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  • Module

    Creation and maintenance of rules

    12 Topics

    1 hr 25 mins

    Visible to all users
  • Pega Platform™ generates application code in the background by using the rules that you create. In Dev Studio, you can manage how a rule is created...

  • Module

    Customer interactions from start to finish

    2 Topics

    20 mins

    Visible to all users
  • Ready to engage? Learn how to quickly reply to customers and switch between customer interactions for maximum productivity. Then, find out how to wrap...

  • Module

    Customizing the customer service user interface

    2 Topics

    15 mins

    Visible to all users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

  • Module

    Customizing UI elements

    5 Topics

    45 mins

    Visible to all users
  • Learn how to apply defined styles to UI controls and elements to improve application branding and appearance.

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