Search
Configuring intelligent routing
-
Challenge
Configuring intelligent routing
2 Aufgaben
10 Min.
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring parallel processing
-
Challenge
Configuring parallel processing
4 Aufgaben
20 Min.
-
At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...
Configuring Primary Fields for BAs
-
Challenge
Configuring Primary Fields for BAs
4 Aufgaben
10 Min.
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring the Email Manager portal
-
Challenge
Configuring the Email Manager portal
3 Aufgaben
15 Min.
-
The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Configuring UI elements
-
Challenge
Configuring UI elements
2 Aufgaben
10 Min.
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Constructing Views in Constellation for BAs
-
Challenge
Constructing Views in Constellation for BAs
6 Aufgaben
40 Min.
-
For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Control the workflow based on business context
-
Challenge
Control the workflow based on business context
3 Aufgaben
10 Min.
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Controlling the workflow based on a business context for BAs
-
Challenge
Controlling the workflow based on a business context for BAs
2 Aufgaben
15 Min.
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a case from an email
-
Challenge
Creating a case from an email
4 Aufgaben
20 Min.
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a child case
-
Challenge
Creating a child case
2 Aufgaben
10 Min.
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...