Search
Preparation for 1:1 Customer Engagement Implementation
-
Mission
Preparation for 1:1 Customer Engagement Implementation
3 Module
11 Challenges
7 Std. 10 Min.
-
Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
System Architect
-
Mission
System Architect
3 Missions
18 Module
16 Challenges
1 day 20 Std. 35 Min.
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
24.1 Release notes
-
Modul
24.1 Release notes
2 Themen
25 Min.
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Adding optional Actions to a workflow
-
Modul
Adding optional Actions to a workflow
1 Thema
15 Min.
-
Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Assigning and completing work for Business Architects
-
Modul
Assigning and completing work for Business Architects
4 Themen
1 Std.
-
As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...
Extending Service-Level Agreement configurations
-
Modul
Extending Service-Level Agreement configurations
2 Themen
30 Min.
-
In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Pega Platform applications
-
Modul
Pega Platform applications
4 Themen
30 Min.
-
Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...
Application essentials
-
Modul
Application essentials
4 Themen
40 Min.
-
Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
...
Applying NLP for Case classification
-
Modul
Applying NLP for Case classification
1 Thema
10 Min.
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Approvals and SLAs
-
Modul
Approvals and SLAs
3 Themen
35 Min.
-
Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...