Search
Approvals and SLAs
-
Módulo
Approvals and SLAs
3 Temas
35 minutos
-
Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Mobile apps for Pega applications
-
Módulo
Mobile apps for Pega applications
2 Temas
20 minutos
-
Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
Completing work on time
-
Módulo
Completing work on time
2 Temas
25 minutos
-
Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Authenticating customers using Digital Messaging
-
Módulo
Authenticating customers using Digital Messaging
2 Temas
20 minutos
-
Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Automating workflow decisions
-
Módulo
Automating workflow decisions
1 Tema
15 minutos
-
Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation shapes in the Case Life Cycle
-
Módulo
Automation shapes in the Case Life Cycle
1 Tema
20 minutos
-
Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Inviting users to an application
-
Módulo
Inviting users to an application
1 Tema
10 minutos
-
Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
User guidance
-
Módulo
User guidance
2 Temas
15 minutos
-
Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.
Building a Data Model for Business Architects
-
Módulo
Building a Data Model for Business Architects
6 Temas
1 h 35 minutos
-
As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Evaluating application data with Insights for Business Architects
-
Módulo
Evaluating application data with Insights for Business Architects
1 Tema
20 minutos
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...