Search
Defining a customer Microjourney
-
Módulo
Defining a customer Microjourney
5 Temas
50 minutos
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Designing an approval Process
-
Módulo
Designing an approval Process
1 Tema
15 minutos
-
To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Dev Studio overview
-
Módulo
Dev Studio overview
1 Tema
15 minutos
-
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Displaying data with Constellation for Business Architects
-
Módulo
Displaying data with Constellation for Business Architects
5 Temas
1 h 5 minutos
-
As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
eBusiness Services
-
Módulo
eBusiness Services
4 Temas
40 minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Enriching data with third party providers
-
Módulo
Enriching data with third party providers
2 Temas
20 minutos
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Escalating late work
-
Módulo
Escalating late work
1 Tema
10 minutos
-
Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Exchanging data with other applications
-
Módulo
Exchanging data with other applications
2 Temas
30 minutos
-
Most businesses have applications that handle a wide variety of business needs. Many of these applications need to exchange data with each other as...
Extending Service-Level Agreement configurations
-
Módulo
Extending Service-Level Agreement configurations
2 Temas
30 minutos
-
In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Field values
-
Módulo
Field values
1 Tema
15 minutos
-
Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...