Search
Configuring common phrases for agents
-
Reto
Configuring common phrases for agents
3 Tareas
5 minutos
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring conditional visibility in Constellation Views
-
Reto
Configuring conditional visibility in Constellation Views
3 Tareas
30 minutos
Pega Platform '23 -
Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...
Configuring Flow Action post-processing
-
Reto
Configuring Flow Action post-processing
2 Tareas
20 minutos
-
Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...
Configuring parallel processing
-
Reto
Configuring parallel processing
4 Tareas
20 minutos
-
At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...
Configuring Primary Fields for BAs
-
Reto
Configuring Primary Fields for BAs
4 Tareas
10 minutos
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring UI elements
-
Reto
Configuring UI elements
2 Tareas
10 minutos
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Control the workflow based on business context
-
Reto
Control the workflow based on business context
3 Tareas
10 minutos
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Controlling the workflow based on a business context for BAs
-
Reto
Controlling the workflow based on a business context for BAs
2 Tareas
15 minutos
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child case
-
Reto
Creating a child case
2 Tareas
10 minutos
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a child Case for BAs
-
Reto
Creating a child Case for BAs
8 Tareas
30 minutos
-
The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...