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Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a child Case
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モジュール
Creating a child Case
1 トピック
15 分
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Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating a Pega Platform application
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モジュール
Creating a Pega Platform application
3 トピック
40 分
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...
Creating a case from email
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モジュール
Creating a case from email
2 トピック
20 分
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating custom tabs
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モジュール
Creating custom tabs
2 トピック
25 分
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating workgroups and assignment types in Pega Robot Manager
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モジュール
Creating workgroups and assignment types in Pega Robot Manager
1 トピック
10 分
Pega Robot Manager 8.5.1 -
Create work groups and assignment types directly in Pega Robot Manager.
Regeln erstellen und aktualisieren
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モジュール
Regeln erstellen und aktualisieren
12 トピック
1時間 25 分
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Die Pega-Plattform generiert den Anwendungscode im Hintergrund unter Anwendung der von Ihnen erstellten Regeln. Im Dev Studio können Sie verwalten...
Temporäre Cases erstellen und permanent machen
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モジュール
Temporäre Cases erstellen und permanent machen
3 トピック
20 分
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Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.
Defining a customer Microjourney
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モジュール
Defining a customer Microjourney
5 トピック
50 分
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Customizing the customer service user interface
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モジュール
Customizing the customer service user interface
2 トピック
15 分
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...