Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...