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Skipping a Process based on a business context for BAs
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Challenge
Skipping a Process based on a business context for BAs
2 Tasks
10 mins
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Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...
Establishing Service-Level Agreements for BAs
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Challenge
Establishing Service-Level Agreements for BAs
1 Task
15 mins
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Creating a child Case for BAs
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Challenge
Creating a child Case for BAs
8 Tasks
30 mins
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The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Controlling the workflow based on a business context for BAs
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Challenge
Controlling the workflow based on a business context for BAs
2 Tasks
15 mins
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating users and roles
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Challenge
Creating users and roles
4 Tasks
10 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Creating a custom business report
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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating and managing teams of users
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Challenge
Creating and managing teams of users
5 Tasks
15 mins
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In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Berechnete Felder erstellen
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Challenge
Berechnete Felder erstellen
3 Tasks
15 mins
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Der Bürgermeister von MyTown und die Koordinationsstelle für kommunale Dienstleistungen möchten nachverfolgen können, wie lange Teams für...
Blending Traditional UI and Constellation
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Challenge
Blending Traditional UI and Constellation
5 Tasks
30 mins
Pega Platform '23 -
The Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...
Building a Decision Strategy
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Challenge
Building a Decision Strategy
3 Tasks
40 mins
Pega Platform -
As a Decisioning Architect, you are tasked with designing a basic decision strategy that outputs a Label Action with the lowest printing cost. A set...