Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...