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Designing an approval Process
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Modul
Designing an approval Process
1 Thema
15 Min.
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To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Designing a mobile app experience
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Modul
Designing a mobile app experience
2 Themen
25 Min.
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Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...
Designing UI for multiple devices
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Modul
Designing UI for multiple devices
3 Themen
30 Min.
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Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
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Modul
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
2 Themen
20 Min.
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Modellieren Sie die Genehmigungsverarbeitung unter Berücksichtigung einer Berichtshierarchie. So können Sie ein Modell der Genehmigungen durch das...
Configuring common phrases for agents
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Modul
Configuring common phrases for agents
1 Thema
10 Min.
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a child Case
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Modul
Creating a child Case
1 Thema
15 Min.
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Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Temporäre Cases erstellen und permanent machen
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Modul
Temporäre Cases erstellen und permanent machen
3 Themen
20 Min.
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Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.
Szenariobasierte Test-Cases erstellen und ausführen
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Modul
Szenariobasierte Test-Cases erstellen und ausführen
2 Themen
25 Min.
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Erstellen Sie Szenario-Tests, um Tests auf Basis realen Anwendungs-Cases durchzuführen. Szenario-Tests umfassen mehrere Regeln und prüfen das...
Defining a customer Microjourney
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Modul
Defining a customer Microjourney
5 Themen
50 Min.
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Customizing the customer service user interface
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Modul
Customizing the customer service user interface
2 Themen
15 Min.
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...