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Enforcing Service-Level Agreements
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Challenge
Enforcing Service-Level Agreements
1 Aufgabe
15 Min.
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Approving work for BAs
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Challenge
Approving work for BAs
5 Aufgaben
20 Min.
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In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Approving work
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Challenge
Approving work
1 Aufgabe
5 Min.
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
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Challenge
Routing work to users
2 Aufgaben
10 Min.
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Attaching PDF files to a case
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Challenge
Attaching PDF files to a case
2 Aufgaben
10 Min.
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Automating Decisions with Decision tables
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Challenge
Automating Decisions with Decision tables
2 Aufgaben
10 Min.
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating Decisions with Decision trees
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Challenge
Automating Decisions with Decision trees
2 Aufgaben
10 Min.
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Routing work to users for BAs
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Challenge
Routing work to users for BAs
2 Aufgaben
15 Min.
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Designing a Case Life Cycle for BAs
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Challenge
Designing a Case Life Cycle for BAs
8 Aufgaben
40 Min.
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Communicating with users for BAs
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Challenge
Communicating with users for BAs
3 Aufgaben
20 Min.
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During DCO sessions with GoGoRoad stakeholders, it has become apparent that consistent messaging and timely communication are two of the biggest...