Search
Approving work for BAs
-
Challenge
Approving work for BAs
5 Aufgaben
20 Min.
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Approving work
-
Challenge
Approving work
1 Aufgabe
5 Min.
-
The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
-
Challenge
Routing work to users
2 Aufgaben
10 Min.
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Creating work status values
-
Challenge
Creating work status values
2 Aufgaben
10 Min.
-
GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Attaching PDF files to a case
-
Challenge
Attaching PDF files to a case
2 Aufgaben
10 Min.
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Automating Decisions with Decision tables
-
Challenge
Automating Decisions with Decision tables
2 Aufgaben
10 Min.
-
An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating Decisions with Decision trees
-
Challenge
Automating Decisions with Decision trees
2 Aufgaben
10 Min.
-
An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Constructing Views in Constellation for BAs
-
Challenge
Constructing Views in Constellation for BAs
6 Aufgaben
40 Min.
-
For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Manipulating application data for BAs
-
Challenge
Manipulating application data for BAs
2 Aufgaben
20 Min.
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Routing work to users for BAs
-
Challenge
Routing work to users for BAs
2 Aufgaben
15 Min.
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...