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Creating a case from email

  • Modul

    Creating a case from email

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Digital messaging

  • Modul

    Digital messaging

    4 Themen

    30 Min.

    Für alle Benutzer sichtbar
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Modul

    Email bot cases and responses

    2 Themen

    25 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Modul

    Email Manager portal

    5 Themen

    55 Min.

    Für alle Benutzer sichtbar
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Modul

    Intelligent routing

    4 Themen

    1 Std.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot configuration

  • Modul

    Pega Email Bot configuration

    3 Themen

    45 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Pega Low-Code App Factory introduction

  • Modul

    Pega Low-Code App Factory introduction

    2 Themen

    22 Min.

    Für alle Benutzer sichtbar
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Platform patch releases

  • Modul

    Pega Platform patch releases

    3 Themen

    40 Min.

    Für alle Benutzer sichtbar
  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Reviewing log files

  • Modul

    Reviewing log files

    6 Themen

    45 Min.

    Für alle Benutzer sichtbar
  • Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Routing email based on content

  • Modul

    Routing email based on content

    3 Themen

    25 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

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