Search
Applying the advanced features of test automation
-
Módulo
Applying the advanced features of test automation
4 Temas
25 minutos
All Products -
Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...
Approvals and SLAs
-
Módulo
Approvals and SLAs
3 Temas
35 minutos
-
Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Approving and publishing Pega Knowledge content
-
Módulo
Approving and publishing Pega Knowledge content
2 Temas
15 minutos
Pega Customer Service 8.7 -
Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...
Cascading approvals
-
Módulo
Cascading approvals
1 Tema
20 minutos
-
Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...
Routing Assignments to users
-
Módulo
Routing Assignments to users
1 Tema
25 minutos
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Completing work on time
-
Módulo
Completing work on time
2 Temas
25 minutos
-
Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Arbitrating between actions
-
Módulo
Arbitrating between actions
2 Temas
25 minutos
-
After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...
Arbitration fundamentals
-
Módulo
Arbitration fundamentals
2 Temas
30 minutos
-
After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Architecture and design during the Prepare phase
-
Módulo
Architecture and design during the Prepare phase
6 Temas
1 h 30 minutos
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Authenticating customers using Digital Messaging
-
Módulo
Authenticating customers using Digital Messaging
2 Temas
20 minutos
-
Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...