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Email Bots for Pega Customer Service

Pega Digital Messaging

  • Misión

    Pega Digital Messaging

    7 Módulos

    5 Retos

    3 horas 54 minutos

    Pega Customer Service 8.6 Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Email Bot Foundation

Pega Low-Code App Factory

  • Misión

    Pega Low-Code App Factory

    4 Módulos

    1 h 38 minutos

    Pega Platform 8.4 Visible to all users
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Application migration

Application rulesets

Application versioning

Creating a case from email

Digital messaging

  • Módulo

    Digital messaging

    4 Temas

    30 minutos

    Visible to all users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Módulo

    Email bot cases and responses

    2 Temas

    25 minutos

    Pega Platform 8.7 Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

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