Search
The Prepare phase and project kickoff
-
Módulo
The Prepare phase and project kickoff
7 Temas
1 h 15 minutos
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Production readiness during the Adopt phase
-
Módulo
Production readiness during the Adopt phase
4 Temas
50 minutos
-
The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Testing for accessibility
-
Módulo
Testing for accessibility
5 Temas
1 h 20 minutos
-
One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...
Creating Insights for BAs
-
Reto
Creating Insights for BAs
2 Tareas
25 minutos
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating a custom business report
-
Reto
Creating a custom business report
4 Tareas
15 minutos
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Case-Typ „Backlog“ untersuchen
-
Reto
Case-Typ „Backlog“ untersuchen
11 Tareas
30 minutos
-
Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Designing a mobile app experience
-
Reto
Designing a mobile app experience
4 Tareas
15 minutos
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
UI für eine mobile App entwerfen
-
Reto
UI für eine mobile App entwerfen
3 Tareas
15 minutos
-
Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...
Configuring a dashboard
-
Reto
Configuring a dashboard
2 Tareas
30 minutos
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...