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Creating and managing teams of users
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Módulo
Creating and managing teams of users
1 Tema
15 minutos
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Debugging application errors
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Módulo
Debugging application errors
3 Temas
40 minutos
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Defining a customer Microjourney
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Módulo
Defining a customer Microjourney
5 Temas
50 minutos
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Dev Studio overview
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Módulo
Dev Studio overview
1 Tema
15 minutos
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Email bot cases and responses
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Módulo
Email bot cases and responses
2 Temas
25 minutos
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Módulo
Email Manager portal
6 Temas
55 minutos
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
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Módulo
Intelligent routing
4 Temas
1 h
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Low code during the Build phase
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Módulo
Low code during the Build phase
5 Temas
55 minutos
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In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Pega Email Bot configuration
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Módulo
Pega Email Bot configuration
3 Temas
45 minutos
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Pega Express CDH Delivery
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Módulo
Pega Express CDH Delivery
1 Tema
20 minutos
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...