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Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Modules

    5 Challenges

    3 hrs 54 mins

    Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Email Bot Foundation

  • Mission

    Pega Email Bot Foundation

    4 Modules

    5 Challenges

    4 hrs 25 mins

    Visible to all users
  • Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...

Pega Low-Code App Factory

  • Mission

    Pega Low-Code App Factory

    4 Modules

    1 hr 38 mins

    Visible to all users
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Configuring application rulesets

  • Challenge

    Configuring application rulesets

    1 Task

    20 mins

    Visible to all users
  • The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...

Configuring intelligent routing

  • Challenge

    Configuring intelligent routing

    2 Tasks

    10 mins

    Visible to all users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring the Email Manager portal

  • Challenge

    Configuring the Email Manager portal

    2 Tasks

    15 mins

    Visible to all users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a case from an email

Creating a new application ruleset

  • Challenge

    Creating a new application ruleset

    3 Tasks

    10 mins

    Visible to all users
  • Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

Creating a Pega Email Bot

  • Challenge

    Creating a Pega Email Bot

    2 Tasks

    15 mins

    Visible to all users
  • The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...

Creating an email account

  • Challenge

    Creating an email account

    1 Task

    10 mins

    Visible to all users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

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