Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.

After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...

After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...

Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Automate decision-making to reduce processing time and ensure consistency between Cases.

Pega Robot Studio™ uses a deployment process that developers can implement regardless of the distribution strategy used by an organization. The...