Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...

The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...

Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...