As a Case progresses toward resolution, users often need to review information that was previously entered or referenced earlier in the Case Life...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...

A Banking company requires its customer service representatives to manually confirm accounts payments or debits from the BankerInsight application...

MyTown has used the robotic process automation (RPA) services for two months and has received complaints from users that Service requests and...

Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...

GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...

GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...