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Cascading approvals
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Module
Cascading approvals
1 Topic
20 mins
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Model a series of approvals using cascading approvals in Pega Platformâ„¢. To receive approval from people on different levels of the organizational...
Routing Assignments to users
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Module
Routing Assignments to users
1 Topic
25 mins
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Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Completing work on time
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Module
Completing work on time
2 Topics
25 mins
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Arbitrating between actions
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Module
Arbitrating between actions
2 Topics
25 mins
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After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...
Arbitration fundamentals
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Module
Arbitration fundamentals
2 Topics
30 mins
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Architecture and design during the Prepare phase
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Module
Architecture and design during the Prepare phase
6 Topics
1 hr 30 mins
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Authenticating customers using Digital Messaging
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Module
Authenticating customers using Digital Messaging
2 Topics
20 mins
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Serviceâ„¢ authenticates...
Automating workflow decisions
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Module
Automating workflow decisions
1 Topic
15 mins
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Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation package Deployment
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Module
Automation package Deployment
6 Topics
34 mins
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Pega Robot Studioâ„¢ uses a deployment process that developers can implement regardless of the distribution strategy used by an organization. The...
Automation shapes in the Case Life Cycle
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Module
Automation shapes in the Case Life Cycle
1 Topic
20 mins
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Pega Platformâ„¢ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...