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Creating a child Case for BAs
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Challenge
Creating a child Case for BAs
8 Tasks
30 mins
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The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Controlling the workflow based on a business context for BAs
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Challenge
Controlling the workflow based on a business context for BAs
2 Tasks
15 mins
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating users and roles
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Challenge
Creating users and roles
4 Tasks
10 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Creating a custom business report
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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating and managing teams of users
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Challenge
Creating and managing teams of users
5 Tasks
15 mins
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In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Berechnete Felder erstellen
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Challenge
Berechnete Felder erstellen
3 Tasks
15 mins
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Der Bürgermeister von MyTown und die Koordinationsstelle für kommunale Dienstleistungen möchten nachverfolgen können, wie lange Teams für...
Building a Decision Strategy
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Challenge
Building a Decision Strategy
3 Tasks
40 mins
Pega Platform -
As a Decisioning Architect, you are tasked with designing a basic decision strategy that outputs a Label Action with the lowest printing cost. A set...
Building a scorecard to calculate the credit score
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Challenge
Building a scorecard to calculate the credit score
2 Tasks
15 mins
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U+ Bank is cross-selling on the web by showing various credit cards to customers. Because of the limit for each card, credit cards are unsuitable for...
Building an application from Blueprint
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Challenge
Building an application from Blueprint
2 Tasks
15 mins
Pega GenAI Blueprint -
U+ Bank is expanding its retail financial services business to include personal investing. U+ Bank has decided to use the Pega GenAI™ Blueprint...
Building models with Pega machine learning
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Challenge
Building models with Pega machine learning
6 Tasks
15 mins
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U+ Bank implements Customer Decision Hub™ to determine which credit card offer to show a customer on the bank's website. To reduce the number of...