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Configuring cascading approvals with an authority matrix
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Challenge
Configuring cascading approvals with an authority matrix
2 Tasks
10 mins
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GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring case locking
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Challenge
Configuring case locking
1 Task
10 mins
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At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring flow action pre- and post-processing
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Challenge
Configuring flow action pre- and post-processing
2 Tasks
20 mins
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Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...
Configuring parallel processing
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Challenge
Configuring parallel processing
4 Tasks
20 mins
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At TGB, candidates for an open position are interviewed by multiple team members. The existing interview process in the HRApps application only allows...
Creating a new service request
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Challenge
Creating a new service request
6 Tasks
10 mins
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U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Overriding case urgency
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Challenge
Overriding case urgency
1 Task
10 mins
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Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Updating assignment routing
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Challenge
Updating assignment routing
2 Tasks
20 mins
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...