Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

Mit Dev Studio können Entwickler das im App Studio konfigurierte Anwendungsverhalten erweitern. Erfahren Sie, wie Sie mit Dev Studio die Konfiguration...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.