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Case Management Intermediate
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Mission
Case Management Intermediate
5 Module
5 Challenges
5 Std. 15 Min.
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Continue learning about Case Management using Pega Platform™.
Data and Integration Intermediate
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Mission
Data and Integration Intermediate
6 Module
7 Challenges
5 Std. 55 Min.
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Continue learning about data and integration using Pega Platform™.
Pega Voice AI
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Mission
Pega Voice AI
8 Module
3 Std. 20 Min.
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Accessing a Pega application using the Pega API
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Challenge
Accessing a Pega application using the Pega API
1 Aufgabe
10 Min.
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The IT department is adding the ability for users to work on an internal Portal. They submitted a requirement to display open positions within TGB to...
Updating Assignment routing
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Challenge
Updating Assignment routing
2 Aufgaben
20 Min.
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Adding a new property to an existing entity
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Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding an external data source to a data type
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Challenge
Adding an external data source to a data type
6 Aufgaben
30 Min.
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Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Overriding Case Urgency
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Challenge
Overriding Case Urgency
1 Aufgabe
10 Min.
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Managing Application Settings
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Challenge
Managing Application Settings
2 Aufgaben
30 Min.
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During development, Human Resources (HR) business partners integrate with a legacy application to identify the latitude and longitude of a provided...
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
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Challenge
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
2 Aufgaben
10 Min.
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GoGoRoad-Stakeholder möchten Gebietsleitern gestatten, mit zunehmendem Servicewachstum neue Lieferanten als Dienstanbieter hinzuzufügen. Handelt es...