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Business Architect

Email Bots for Pega Customer Service

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Module

    5 Challenges

    3 Std. 54 Min.

    Pega Customer Service 8.6 Für alle Benutzer sichtbar
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Email Bot Foundation

Pega Express Delivery

  • Mission

    Pega Express Delivery

    8 Module

    8 Std. 45 Min.

    Für alle Benutzer sichtbar
  • Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...

Pega Low-Code App Factory

  • Mission

    Pega Low-Code App Factory

    4 Module

    1 Std. 38 Min.

    Pega Platform 8.4 Für alle Benutzer sichtbar
  • At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...

Architecture and design during the Prepare phase

  • Modul

    Architecture and design during the Prepare phase

    6 Themen

    1 Std. 30 Min.

    Für alle Benutzer sichtbar
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Creating a case from email

  • Modul

    Creating a case from email

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Defining a customer Microjourney

Digital messaging

  • Modul

    Digital messaging

    4 Themen

    30 Min.

    Für alle Benutzer sichtbar
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

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