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Pega Cloud Essentials
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Mission
Pega Cloud Essentials
3 Module
2 Std.
Cloud -
Pega Cloud Essentials provides knowledge of the basic concepts of running Pega applications on Pega Cloud® Services, such as the Responsibility Model...
Pega Low-Code App Factory
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Mission
Pega Low-Code App Factory
4 Module
1 Std. 38 Min.
Pega Platform 8.4 -
At its core, Pega App Factory is a lightweight framework which runs on the Pega Platform which enables repeatable low-code development success in App...
Best practices for keeping your Pega applications running smoothly
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Modul
Best practices for keeping your Pega applications running smoothly
3 Themen
25 Min.
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Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...
Form autofill
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Modul
Form autofill
2 Themen
15 Min.
Pega Customer Service 8.7 -
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega AI overview
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Modul
Pega AI overview
2 Themen
35 Min.
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Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them...
Pega Low-Code App Factory introduction
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Modul
Pega Low-Code App Factory introduction
2 Themen
22 Min.
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Platform patch releases
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Modul
Pega Platform patch releases
3 Themen
40 Min.
Pega Platform -
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Pega Support
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Modul
Pega Support
2 Themen
25 Min.
Cloud -
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
Pega Voice AI introduction
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Modul
Pega Voice AI introduction
2 Themen
25 Min.
Pega Customer Service 8.7 -
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
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Modul
Script adherence
2 Themen
15 Min.
Pega Customer Service 8.7 -
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...