Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...

U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...

The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...