Search
Always-On Outbound Customer Engagement
-
Misión
Always-On Outbound Customer Engagement
7 Módulos
7 Retos
5 horas 55 minutos
-
Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Business Architect
-
Misión
Business Architect
15 Módulos
20 Retos
1 day 3 horas 30 minutos
-
Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Email Bots for Pega Customer Service
-
Misión
Email Bots for Pega Customer Service
4 Módulos
3 Retos
2 horas 35 minutos
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Email Bot Foundation
-
Misión
Pega Email Bot Foundation
4 Módulos
5 Retos
4 horas 25 minutos
-
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Pega Express Delivery
-
Misión
Pega Express Delivery
8 Módulos
8 horas 45 minutos
-
Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
Architecture and design during the Prepare phase
-
Módulo
Architecture and design during the Prepare phase
6 Temas
1 h 30 minutos
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Pega Express overview for Business Architects
-
Módulo
Pega Express overview for Business Architects
6 Temas
1 h 30 minutos
-
Pega Express™ is a light, design-focused delivery approach that combines the low-code experience of Pega Platform™, and the delivery values and best...
Creating a case from email
-
Módulo
Creating a case from email
2 Temas
20 minutos
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Defining a customer Microjourney
-
Módulo
Defining a customer Microjourney
5 Temas
50 minutos
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
The Discover phase and your MLP
-
Módulo
The Discover phase and your MLP
12 Temas
1 h 55 minutos
-
Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...