Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...

After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...

The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...