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Designing a Case Life Cycle
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Reto
Designing a Case Life Cycle
8 Tareas
30 minutos
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
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Reto
Designing a Case Life Cycle for BAs
8 Tareas
40 minutos
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Designing complex Views with Constellation
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Reto
Designing complex Views with Constellation
5 Tareas
45 minutos
Pega Platform '23 -
Your work on the Tell Us More application continues. In this challenge, you use Constellation to build Views associated with the Eligibility Check and...
Designing Views with Constellation
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Reto
Designing Views with Constellation
4 Tareas
30 minutos
Pega Platform '23 -
Sweet Life Inc. (SL) wants to replace its legacy complaint management solution. SL has engaged Pega to develop an application called Tell Us More...
Exploring the DX API with Postman
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Reto
Exploring the DX API with Postman
9 Tareas
1 h
Pega Platform '23 -
The Pega Digital Experience (DX) API is a set of model-driven REST API endpoints that help you programmatically view, create, and update Cases and...
Leveraging reports in the contact center
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Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
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Reto
Linking Cases and Case Types in Constellation applications
4 Tareas
35 minutos
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Manipulating application data
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Reto
Manipulating application data
2 Tareas
20 minutos
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Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
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Reto
Manipulating application data for BAs
2 Tareas
20 minutos
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In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must...
Pausing and resuming case processing
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Reto
Pausing and resuming case processing
1 Tarea
10 minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...