Search
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
-
Module
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
2 Rubriques
20 mins
-
Modellieren Sie die Genehmigungsverarbeitung unter Berücksichtigung einer Berichtshierarchie. So können Sie ein Modell der Genehmigungen durch das...
Creating a child Case
-
Module
Creating a child Case
1 Rubrique
15 mins
-
Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating a case from email
-
Module
Creating a case from email
2 Rubriques
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Temporäre Cases erstellen und permanent machen
-
Module
Temporäre Cases erstellen und permanent machen
3 Rubriques
20 mins
-
Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.
Defining a customer Microjourney
-
Module
Defining a customer Microjourney
5 Rubriques
50 mins
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Decision tables and trees
-
Module
Decision tables and trees
4 Rubriques
35 mins
-
Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Dev Studio overview
-
Module
Dev Studio overview
1 Rubrique
15 mins
-
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Identifying duplicate Cases
-
Module
Identifying duplicate Cases
1 Rubrique
10 mins
-
Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Sending emails during Case processing
-
Module
Sending emails during Case processing
1 Rubrique
15 mins
-
Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
Email bot cases and responses
-
Module
Email bot cases and responses
2 Rubriques
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...