Search
Configuring intelligent routing
-
チャレンジ
Configuring intelligent routing
2 タスク
10 分
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring Primary Fields for BAs
-
チャレンジ
Configuring Primary Fields for BAs
4 タスク
10 分
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring the Email Manager portal
-
チャレンジ
Configuring the Email Manager portal
3 タスク
15 分
-
The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Configuring UI elements
-
チャレンジ
Configuring UI elements
2 タスク
10 分
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Creating a Digital Messaging interface
-
チャレンジ
Creating a Digital Messaging interface
2 タスク
10 分
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating a Pega Email Bot
-
チャレンジ
Creating a Pega Email Bot
2 タスク
15 分
-
The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
-
チャレンジ
Creating an email account
1 タスク
10 分
-
The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Creating and managing teams of users
-
チャレンジ
Creating and managing teams of users
5 タスク
15 分
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Creating data relationships in Views
-
チャレンジ
Creating data relationships in Views
4 タスク
10 分
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Customizing a View at run time
-
チャレンジ
Customizing a View at run time
3 タスク
15 分
-
GoGoRoad stakeholders want the Enter customer information View and Identify Location View to be streamlined to display the relevant information with...