Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...

Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

This module outlines the concepts, importance, and the implementation of DevOps practices.