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Case Management
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モジュール
Case Management
11 トピック
1時間 35 分
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Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.
Circumstancing Case processing
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モジュール
Circumstancing Case processing
4 トピック
50 分
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Collaboration with users
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モジュール
Collaboration with users
1 トピック
20 分
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Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.
Completing work on time
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モジュール
Completing work on time
2 トピック
25 分
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Controlling Case workflow for Business Architects
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モジュール
Controlling Case workflow for Business Architects
6 トピック
1時間 25 分
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As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...
Creating a child Case
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モジュール
Creating a child Case
1 トピック
15 分
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Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating and managing teams of users
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モジュール
Creating and managing teams of users
1 トピック
15 分
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Creating custom tabs
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モジュール
Creating custom tabs
2 トピック
25 分
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customer Decision Hub predictions
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モジュール
Customer Decision Hub predictions
3 トピック
35 分
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...