As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...

Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

This module explores how design systems evolved, defines what a design system is, and clarifies misconceptions. The module also introduces the basic...

Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...