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Creating Personas and Channels for BAs
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Challenge
Creating Personas and Channels for BAs
4 Tasks
20 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating projects and adding applications
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Challenge
Creating projects and adding applications
2 Tasks
20 mins
Pega Robotic Automation 22.1 -
A Banking company requires its customer service representatives to manually confirm accounts payments or debits from the BankerInsight application...
Creating reports and monitoring data in Pega Robot Manager
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Challenge
Creating reports and monitoring data in Pega Robot Manager
4 Tasks
20 mins
Pega Robot Manager 8.8 -
MyTown has used the robotic process automation (RPA) services for two months and has received complaints from users that Service requests and...
Creating solutions and projects
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Challenge
Creating solutions and projects
1 Task
15 mins
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Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...
Creating users and roles
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Challenge
Creating users and roles
4 Tasks
10 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Creating Windows form and procedure automations
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Challenge
Creating Windows form and procedure automations
9 Tasks
45 mins
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The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...
Creating work status values
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Challenge
Creating work status values
2 Tasks
10 mins
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GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Deploying a robotic project
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Challenge
Deploying a robotic project
1 Task
10 mins
Pega Robotic Automation 22.1 -
U+ Bank is preparing for the testing portion of its Customer Service application for both attended and unattended robotic process automation. The...
Deploying a solution using configuration files
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Challenge
Deploying a solution using configuration files
3 Tasks
20 mins
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Now with the TrainingCertificationSln complete, you can deploy the solution to the pilot group for further testing. The pilot group has a different...
Designing a Case Life Cycle
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Challenge
Designing a Case Life Cycle
8 Tasks
30 mins
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...