Skip to main content

Search

Language

Library

Type

Skill Level

Product

Capability

Industry

Role

Application essentials

Application quality practices

  • Module

    Application quality practices

    5 Topics

    40 mins

    All Products Visible to: All users
  • This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Stil auf ein UI-Element anwenden

Applying NLP for Case classification

  • Module

    Applying NLP for Case classification

    1 Topic

    10 mins

    Pega Platform '24.1 Visible to: All users
  • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

Applying the advanced features of test automation

  • Module

    Applying the advanced features of test automation

    4 Topics

    25 mins

    All Products Visible to: All users
  • Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...

Approvals and SLAs

Approving and publishing Pega Knowledge content

  • Module

    Approving and publishing Pega Knowledge content

    2 Topics

    15 mins

    Pega Customer Service 8.7 Visible to: All users
  • Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...

Cascading approvals

Routing Assignments to users

Completing work on time

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice