Search
Case Management Intermediate
-
Mission
Case Management Intermediate
5 Modules
5 Challenges
5 hrs 15 mins
-
Continue learning about case management using Pega Platform™.
Note: The example applications and challenge applications in this mission are built on Theme...
Configuring Case locking
-
Challenge
Configuring Case locking
1 Task
10 mins
-
At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Overriding Case Urgency
-
Challenge
Overriding Case Urgency
1 Task
10 mins
-
Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Configuring Flow Action post-processing
-
Challenge
Configuring Flow Action post-processing
2 Tasks
20 mins
-
Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...
Updating Assignment routing
-
Challenge
Updating Assignment routing
2 Tasks
20 mins
-
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...
Configuring parallel processing
-
Challenge
Configuring parallel processing
4 Tasks
20 mins
-
At TGB, candidates for an open position are interviewed by multiple team members. The existing interview process in the HRApps application only allows...
Managing concurrent Case access
-
Module
Managing concurrent Case access
1 Topic
15 mins
-
Learn how Pega Platform™ manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...
Creating a new service request
-
Challenge
Creating a new service request
6 Tasks
10 mins
-
U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Extending Service-Level Agreement configurations
-
Module
Extending Service-Level Agreement configurations
2 Topics
30 mins
-
In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
Flow Action processing
-
Module
Flow Action processing
2 Topics
20 mins
-
In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...