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Applying NLP for Case classification

  • Modul

    Applying NLP for Case classification

    1 Thema

    10 Min.

    Pega Platform '24.1 Visible to: All users
  • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

Approvals and SLAs

Cascading approvals

Routing Assignments to users

Completing work on time

Auto-balancing in Pega Robot Manager

  • Modul

    Auto-balancing in Pega Robot Manager

    5 Themen

    30 Min.

    Pega Robot Manager 8.5.2 Visible to: All users
  • Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Automating actions when a property value changes

Automating workflow decisions

Automation package Deployment

Automation shapes in the Case Life Cycle

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