Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

This module outlines the concepts, importance, and the implementation of DevOps practices.

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.