Search
Creating and managing teams of users
-
Challenge
Creating and managing teams of users
5 Aufgaben
15 Min.
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Circumstancing Rules on a single variable
-
Challenge
Circumstancing Rules on a single variable
2 Aufgaben
30 Min.
-
TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...
Circumstancing Rules on multiple variables
-
Challenge
Circumstancing Rules on multiple variables
3 Aufgaben
30 Min.
-
As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...
Configuring Rule resolution
-
Challenge
Configuring Rule resolution
2 Aufgaben
25 Min.
-
Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...
Configuring a dashboard
-
Challenge
Configuring a dashboard
2 Aufgaben
30 Min.
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Setting UseKeys and implementing ASO
-
Challenge
Setting UseKeys and implementing ASO
5 Aufgaben
45 Min.
-
Based on the business case, users may work with multiple customers simultaneously. Because the CRM application contains customer and account...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Aufgaben
5 Min.
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring organization structure
-
Challenge
Configuring organization structure
6 Aufgaben
15 Min.
-
For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
-
Challenge
Configuring Pega Robot Manager
4 Aufgaben
30 Min.
-
MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Creating Windows form and procedure automations
-
Challenge
Creating Windows form and procedure automations
9 Aufgaben
45 Min.
-
The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...