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Creating a child Case

Temporäre Cases erstellen und permanent machen

Szenariobasierte Test-Cases erstellen und ausführen

Defining a customer Microjourney

Decision tables and trees

DevOps

  • Modul

    DevOps

    5 Themen

    50 Min.

    All Products Visible to: All users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Digital messaging

  • Modul

    Digital messaging

    3 Themen

    25 Min.

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Identifying duplicate Cases

Sending emails during Case processing

Escalating late work

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