Search
Low-Code App Builder Extended
-
Mission
Low-Code App Builder Extended
1 Mission
19 Module
18 Challenges
23 Std. 45 Min.
-
Continue learning about low-code application development using Pega Platform™.
System Architect
-
Mission
System Architect
3 Missions
18 Module
16 Challenges
1 day 20 Std. 35 Min.
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
24.1 Release notes
-
Modul
24.1 Release notes
2 Themen
25 Min.
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Designing a mobile app experience
-
Modul
Designing a mobile app experience
2 Themen
25 Min.
-
Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...
Designing UI for multiple devices
-
Modul
Designing UI for multiple devices
3 Themen
30 Min.
-
Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Form autofill
-
Modul
Form autofill
3 Themen
20 Min.
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Customer Service performance considerations
-
Modul
Pega Customer Service performance considerations
3 Themen
30 Min.
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Voice AI introduction
-
Modul
Pega Voice AI introduction
2 Themen
25 Min.
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
-
Modul
Script adherence
3 Themen
20 Min.
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Suggested cases
-
Modul
Suggested cases
3 Themen
25 Min.
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.