Search
Low-Code App Builder
-
Misión
Low-Code App Builder
12 Módulos
10 Retos
11 horas 20 minutos
-
An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.
Low-Code App Builder Extended
-
Misión
Low-Code App Builder Extended
1 Misión
19 Módulos
18 Retos
23 horas 45 minutos
-
Continue learning about low-code application development using Pega Platform™.
Low-Code Maker
-
Misión
Low-Code Maker
4 Módulos
2 horas
-
Designed for the Maker, learn to utilize the low-code technology of Pega PlatformTM to configure applications that automate and streamline individual...
Creating Customer Service data sources
-
Módulo
Creating Customer Service data sources
1 Tema
10 minutos
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Form autofill
-
Módulo
Form autofill
3 Temas
20 minutos
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Integrating external data
-
Módulo
Integrating external data
2 Temas
20 minutos
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Monitoring your contact center with Insights
-
Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action and customer interactions
-
Módulo
Next best action and customer interactions
2 Temas
20 minutos
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Voice AI introduction
-
Módulo
Pega Voice AI introduction
2 Temas
25 minutos
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...