Search
Adding dynamic functionality to a button
-
Reto
Adding dynamic functionality to a button
2 Tareas
10 minutos
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Adding fields to Views
-
Reto
Adding fields to Views
4 Tareas
20 minutos
-
Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Auditing changes to the value of fields
-
Reto
Auditing changes to the value of fields
1 Tarea
5 minutos
-
HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...
Configuring a coaching tip
-
Reto
Configuring a coaching tip
2 Tareas
15 minutos
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Reto
Configuring a common phrase
2 Tareas
15 minutos
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a dashboard
-
Reto
Configuring a dashboard
2 Tareas
30 minutos
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring a form View
-
Reto
Configuring a form View
2 Tareas
10 minutos
-
After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...
Configuring a full Case View
-
Reto
Configuring a full Case View
2 Tareas
10 minutos
-
The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...
Configuring a portal
-
Reto
Configuring a portal
1 Tarea
10 minutos
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring UI elements
-
Reto
Configuring UI elements
2 Tareas
10 minutos
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...