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Configuring a dashboard
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Módulo
Configuring a dashboard
1 Tema
15 minutos
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Controlling Case workflow for Business Architects
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Módulo
Controlling Case workflow for Business Architects
6 Temas
1 h 25 minutos
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As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...
Creating a child Case
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Módulo
Creating a child Case
1 Tema
15 minutos
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Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Decision tables and trees
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Módulo
Decision tables and trees
4 Temas
35 minutos
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Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a customer Microjourney
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Módulo
Defining a customer Microjourney
5 Temas
50 minutos
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Defining a reporting strategy
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Módulo
Defining a reporting strategy
4 Temas
1 h 55 minutos
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Designing an approval Process
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Módulo
Designing an approval Process
1 Tema
15 minutos
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To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Designing reports with multiple sources
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Módulo
Designing reports with multiple sources
4 Temas
55 minutos
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Digital messaging
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Módulo
Digital messaging
3 Temas
25 minutos
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Escalating late work
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Módulo
Escalating late work
1 Tema
10 minutos
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.